Privacy Policy
Effective Date: October 12, 2026
Blue Gray Towing (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit www.bluegraytowing.com, contact us, or request our services.
Information We Collect
We collect information you provide when you submit a website form, request an estimate, contact our team, or arrange service. Depending on your request, this may include:
- Your name, phone number, and email address.
- Your vehicle’s location, pickup address, and destination.
- Vehicle information and details about the service you need.
- Other information you choose to provide in a message or service request.
Our website and its service providers may also collect technical information, including your IP address, browser type, device information, pages visited, referring website, and the date and time of your visit.
How We Use Your Information
We use information to respond to inquiries, provide estimates, coordinate towing and roadside assistance, and communicate about requested services.
We may also use information to maintain service records, improve our website and customer service, understand how visitors find and use our website, prevent misuse, and meet legal obligations.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functions, understand visitor activity, and measure marketing performance. Cookies are small files stored on your device.
Third-party analytics or advertising providers may collect information about your interactions with our website. If advertising technologies are used, that information may help measure advertisements or personalize advertising.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. Where available, you can also manage preferences through the website’s cookie controls.
How We Share Information
We may share information with service providers that help us operate our website, manage communications, process service requests, or support our business. Information may also be shared with parties involved in fulfilling your requested service, such as a repair facility, insurer, or roadside assistance provider, when needed.
We may disclose information when required by law, in response to valid legal requests, or to protect the rights, property, or safety of Blue Gray Towing, our customers, or others.
Information Security and Retention
We use reasonable safeguards designed to protect personal information. However, no method of transmitting information over the internet or storing it electronically is completely secure.
We retain information as needed to provide services, maintain business records, resolve disputes, and meet applicable legal requirements. Retention periods depend on the type of information and the reason it was collected.
Your Choices and Privacy Requests
You can choose not to provide personal information, although we may need certain details to respond to your inquiry or arrange service.
To request access to, correction of, or deletion of personal information you have provided, contact us using the details below. We will handle requests according to applicable law and may need to verify your identity. Some information may need to be retained for legal or business purposes.
If you receive promotional emails from us, you can unsubscribe using the instructions in those messages.
Links to Other Websites
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. If you believe a child has provided personal information through our website, please contact us so we can address it.
Changes to This Policy
We may update this Privacy Policy as our website, services, or privacy practices change. Updates will appear on this page with a revised effective date. We will provide additional notice when required by applicable law.
Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
Blue Gray Towing
Email: dispatch@bluegraytowing.com
Mailing Address: 351 E Antietam St, Hagerstown, MD 21740
Website: www.bluegraytowing.com